Client Feedback

“You guys were great! The technician who was here today (Brian) was very helpful and knowledgeable about our concerns (which were sealing the chimney against water leakage, the cap was looking a bit rough and we wanted a vent cap for the chimney vent). He explained the options thoroughly and simply, making the decision to have you do the work an easy yes. I would absolutely recommend you to everyone. I am very happy with work done and the timeliness of your technician.”
– Jason M. East Longmeadow, MA

“I had a very good experience with your company and would recommend your services to others. The Customer Service was excellent. Bob is a real asset to The Chimney Guy. I called the company several times and when he answered the phone he was always very professional, courteous, knowledgeable and followed through with what he said he would do. He was upbeat and answered or found the answers to all of the questions I had for him. The technicians who came out to install the liner in my chimney and the individuals who performed the masonry work were very neat, prompt, and focused on the job at hand. They came when they were scheduled to do the repairs and worked along until the job was complete. It was refreshing to receive a phone call after the work was complete to make sure I was satisfied with the repairs. When I mentioned that there was one small area I had a concern with, you sent out masons right away to address my concerns and make sure everything looked good-not all companies would go that extra step to ensure the customer was pleased. It is hard to find good contractors who follow through with what they say they are going to do, actually show up to do the work, charge fair prices, explain the work being done and follow up to make sure the customer is satisfied. I think the Chimney Guy fits the bill of doing all of these things.”
– Amy F. Manchester, CT

“After using another chimney company for several years for my regular cleanings, I called the Chimney Guy to get a price quote on some other work. I couldn’t have asked for a more professional, friendly and knowledgeable staff. I am so happy I made that phone call and will never use another company again.”
– Mark K. Glastonbury, CT